We currently ship only within Saudi Arabia and United Arab Emirates.

All orders are processed within 1–2 business days after payment confirmation (excluding weekends and public holidays).

For Saudi Arabia:

• Standard shipping fee is 35 SAR per order.
• Enjoy free shipping on all orders over 199 SAR.

For UAE:

• Standard shipping fee is 35 AED per order.
• Enjoy free shipping on all orders over 199 AED.

Riyadh: 1–3 business days after dispatch.
Jeddah, Dammam & other major cities: 3–5 business days after dispatch.
Other cities & regions in Saudi Arabia: 5–7 business days after dispatch.

Orders placed from UAE will be delivered between 5-7 business days after dispatch. Subject to custom clearance and delivery city.

Note: During Ramadan and public holidays, delivery may be delayed.

You will receive an email with a tracking number once your order is shipped. If you have registered for an account, you can also check your order status by logging into your account on our website.

Yes, all prices include VAT.

We accept Mada, Apple Pay, STC Pay, Visa, Mastercard, American Express and Union Pay.

All prices are in Saudi Riyal (SAR) and the corresponding AED amount based on exchange rate conversion.

Yes, we use encrypted payment gateways that comply with international security standards to protect your payment information.

Returns and exchanges are accepted within 14 days from the date that the customer receives the product(s). Any returns requests after the mentioned period will not be processed.

The following items cannot be returned or exchanged: certain designated promotional products; underwear, socks, and swimwear (for hygiene reasons); customized items; items damaged due to customer mishandling; and products without original packaging or tags.

Only one return/exchange is free of shipping per order. Subsequent returns/exchanges for the same order will incur shipping fees.

Refunds are usually processed within 7 business days after we receive and approve the return. Please allow additional time for the refund to appear in your account.

We strive for accuracy, but colors may vary slightly due to screen differences.

Contact us within 48 hours at support@infuseactive.com with clear photos after you receive the damaged or defective item. We will arrange a replacement or refund.

If tracking shows no movement for an extended period, contact us immediately. We will initiate an investigation with the carrier.

Contact customer service before your order is shipped. Once shipped, the address cannot be changed. Please ensure your address is accurate at checkout.

Email: support@infuseactive.com

Response time: 1–2 business days

Tip: Include your order number in the subject line for faster processing

We currently do not offer cash on delivery. All orders must be paid online.

We currently operate online only and do not have physical stores.

As a registered member, you will receive a promotion coupon via our welcome email. Your unique code and details will be included.

We may update policies periodically. The latest version on our website applies.